FAQs
✨ Welcome! Here are our most common questions — click to expand ✨
For the safety of our customers, we proudly offer store credit on eligible items instead of physical returns. Please see our Returns & Store Credit Policy for full details.
Requests must be submitted within 14 days of delivery along with proof of eligibility.
Because our products are intended for personal use, we are unable to resell opened items. However, you can still request store credit by following our policy guidelines.
Please email info@CarolinaCosmetics.com with your order number and a photo of the product. Our Customer Care Team will be happy to assist you!